In autumn 2020 we debuted as host of a webinar in Germany. Through media publicity and various campaigns, we experienced great interest in a number of webinars, which we held under the headline "Effective workshop management, digitization and connectivity" in the last quarter of the year. Now we intend to hold the webinar in several languages.
In an increasingly complex and digitized world, the ability to rapidly deliver detailed information in a standardized format is a key to success. This applies to all links in the value chain - and with a new initiative, we are already supporting some of our customers, in their effort to secure themselves a head start.
During the next two months, we will increase the stock of our three warehouses significantly - in Brabrand (DK), Glostrup (DK) and Iserlohn (D) - in order to improve our order fill rate.
The media is flooded worldwide with gloomy news about the consequences of COVID-19 - the human, social and not least the socio-economic. The business community is affected, including the automotive aftermarket, and it has also been felt at Triscan. Despite the fact that the expected second wave of the pandemic is rolling right now, and the spread of infection in many countries is unfortunately worrying, our industry has stabilized again.
A not entirely uncommon problem on many of the FORD models with 1.8 TDCi engines - produced in the years 2002-2015 - is, that the flex pipe connection between the EGR-valve and the EGR-cooler breaks.
The replacement is uncomplicated, but at the same time requires replacement of both gaskets and pipe clamp - and each part has its own reference number. To make purchasing much easier for both wholesalers and workshops, we have developed two rep set for our programme - 8811 16000 and 8811 16001 - which contain all the necessary parts.
To our comprehensive programme of EGR-valves and EGR-coolers, we have now also added a programme of EGR-pipes for especially VAG and MERCEDES. It is not uncommon for the connecting pipe between the EGR-valve and the EGR-cooler to crack or break. We have therefore launched a programme of EGR-pipes for the affected car models.
Cars with electric tailgate often have several adjustment options for operation. Something many car owners may not be aware of at all. If you as a workshop have replaced the electric gas springs, there may be a few extra bonus points to pick up from the customer if you draw attention to this - and maybe even help the customer.
There is a video showing how the adjustment is made for VOLVO car models. Watch it here.
Today, when we - almost 7 years after the launch - look at the results of what was originally started as an experiment in Denmark and has since been further developed into our smartrep.info concept, it is hard not to be satisfied. And the feeling of satisfaction naturally does not diminish when you know that the effort has also benefited both wholesalers, workshops and car owners.
The Danish RAM and Dodge dealer eCAR, chose in the summer of 2019 to switch to TriSys car repair shop and customer management system, which in Denmark is marketed under the name G-plan by the GROUPAUTO International member Auto-G Danmark. Now more than a year later we have visited eCAR to talk to them about their experiences.
It is not only the technology, but also the behavior of consumers that in recent years is changing significantly in the automotive aftermarket. As an independent workshop, you will inevitably have to deal with a new reality with changed market conditions. With new times come new opportunities, but also the necessity of having to make some choices.