To imagine avoiding all claims is probably wishful thinking. But would it not be nice if there was a way you could reduce the number significantly? At Triscan we know that it is possible! With our experience from our efforts to ensure proper timing belt replacement in the luggage, we are now ready to launch our new concept - Smartrep.info.
This label indicates that the installing of this spare part needs extra attention
Attract attention
Our efforts to ensure correct installation of the timing belt have made one thing clear, steering attention to the pitfalls of the assembly process can make the problems all but disappear.
Going forward, we want to create awareness for the potential pitfalls of all product groups, where this is relevant, just like we did for the problematic timing belt kits. With Smartrep.info we will make it easy to get it right.
This is how we do it
Parts that require special attention during assembly, will be provided with a clear label on the packaging. The label is in addition to a warning triangle also provided with a website address - www.smartrep.info - and a QR code that when scanned goes directly to the website. On the website's home page, enter the item number from the product's bar code label. If special tools are required, this will be clearly noted on the label on the packaging as well as in the assembly instructions.
All parts where the cause of the complaint can be attributed to mounting errors will now be provided with a clear label on the packaging
Download a free app to scan QR codes with your smartphone, tablet or PC and you're going
This is how the website looks like. Here you simply enter the item number as shown on the barcode label of the packaging
A huge advantage for all parties
The benefits of Smartrep.info are clear
- Fitters are being giving valuable information
- The number of complaints are reduced
- The relationship between the car owner-> garage-> wholesaler> Triscan is not burdened unnecessarily
- More satisfied customers
With Smartrep.info Triscan has created an opportunity to stand out amongst competitors. We look forward to exploit the full potential of this together with our customers - for the benefit of car owners, workshops, wholesalers and ourselves of course.
Background
It is relatively few - and mostly the same parts in a product group - which account for the vast majority of complaints. The causes typically fall into three categories - one that is difficult to control - and two that can be influenced.
The first category, which is difficult to do anything about, are parts that are poorly designed by the original car manufacturers. As Triscan supplies spare parts in OE quality, parts that fall into this category often have the same weaknesses as the vehicle manufacturers' own aftermarket parts. Those are typically well known amongst workshops. Exceptions are parts where it is possible to make improvements without changing the part's basic design. Examples of parts improved by Triscan are, for example, water pumps where gaskets and bearings have been revived or track control arms where the rubber bearings have been improved.
The next category, which, unlike the one above, is easy to influence, is the quality. That is exactly why quality assurance work has always been a priority here at Triscan. The result of these efforts can clearly be seen in the development of the percentage of complaints, which, despite having always been at a low level, is steadily declining.
The third and last category, which is also relatively easy to influence (but unfortunately accounts for the vast majority of causes for complaints), are parts for which the assembly requires special attention and in some cases, special tools. But in a joint effort – between mechanics, wholesalers and Triscan – we can effectively influence this category, and exactly that is the aim of smartrep.info.